1. Introduction & Overview
Welcome to VIPIN Manchanda ("we," "our," or "us"). We provide advanced conversational marketing, chatbot automation, and customer engagement solutions across Instagram, WhatsApp, Facebook Messenger, and other messaging channels.
This Privacy Policy explains how we collect, process, store, and share information when you visit our website, use our automation platform, or interact with automated workflows created by our merchants. We are committed to maintaining the highest standards of data protection and privacy compliance globally.
2. Information We Collect
To provide our chatbot automation and real-time analytics services, we collect information in three primary categories:
- Account & Billing Information: Your name, company name (VIPIN Manchanda customer profile), email address, billing address, and payment method details when you register for an account.
- Connected Channel Data: Authorized access tokens, social media page IDs, Instagram business account identifiers, and webhook telemetry necessary to automate direct messages on your behalf.
- Subscriber Interaction Data: Messages, comments, clicks, tags, and interaction histories of end-users communicating with your automated chatbot flows.
- Analytics & Card Data Metrics: Technical telemetry including browser type, IP address, performance logs, and card data element statistics displayed on your dashboard.
3. How We Use Your Information
We use the data collected for the following operational and legal purposes:
- To operate, maintain, and optimize chatbot workflows across Instagram, WhatsApp, and Messenger.
- To generate real-time card data metrics, ROI dashboards, and subscriber attribution reports.
- To prevent fraud, abuse, and unauthorized access to our automation infrastructure.
- To communicate service updates, billing alerts, and security advisories.
- To comply with Meta Platform policies, international privacy regulations (GDPR, CCPA), and lawful requests.
4. Data Sharing & Sub-Processors
We only share data with trusted cloud providers and messaging platforms strictly required to execute your automated workflows:
Meta Platforms, Inc.: In order to automate DMs on Instagram and WhatsApp, interaction data is transmitted securely via official Meta Graph APIs in compliance with Meta's developer terms.
Cloud Infrastructure: We store encrypted database backups and telemetry on enterprise-grade AWS and Google Cloud servers with ISO-27001 and SOC-2 Type II certifications.
5. Your Data Protection Rights
Under GDPR, CCPA, and LGPD regulations, you and your subscribers hold clear rights regarding personal data:
- Right to Access: You can request a copy of all personal data and subscriber logs associated with your account.
- Right to Deletion (Right to be Forgotten): You may request full permanent deletion of your account, billing data, and subscriber chat histories at any time.
- Right to Portability: Easily export your subscriber contact lists, tags, and custom card data into standard CSV or JSON formats.
- Right to Rectification: You can update or correct any inaccurate account or billing details directly inside your account console.
6. Cookies & Tracking Technologies
Our website uses essential cookies to keep you logged in and functional cookies to remember your interface preferences. We use anonymized analytics cookies to understand how visitors navigate our documentation and marketing pages. You can disable non-essential cookies via your browser settings at any time without impacting your core automation flows.
7. Contacting Our Data Protection Officer
If you have any questions about this Privacy Policy, your data rights, or compliance matters regarding VIPIN Manchanda, please reach out to our dedicated privacy team:
Company Name: VIPIN Manchanda
Data Privacy Officer: privacy@vipinmanchanda.io
Support Contact: support@vipinmanchanda.io
Mailing Address: 100 Innovation Way, Suite 400, Tech District